Cécile Roche: Asking a Good Question Does More than Giving an Answer
塞西爾·羅氏（CécileRoche）：?jiǎn)栆粋€(gè)好問題比給出答案更有價(jià)值
I still remember my first A3. I was working with a group and lucky enough to be coached by a specialist..
我仍然記得我的第一個(gè)A3。我當(dāng)時(shí)正在與一個(gè)小組一起工作，很幸運(yùn)地得到了專家的指導(dǎo)（coach）。
The problem I had to solve involved a Printed Circuit Board Assembly (PCBA) production team. I had to help the expert in charge of dealing with technical issues. He was too busy with other activities and didn't have time to take care of this challenge. The backlog of technical issues was constantly growing, and he wanted to refocus his activities.
我與印刷電路板組裝（PCBA）生產(chǎn)團(tuán)隊(duì)需要一起解決問題。我需要幫助專家解決技術(shù)問題。他非常的忙碌，沒有時(shí)間來(lái)應(yīng)對(duì)這一挑戰(zhàn)。問題越積越多，他想重新調(diào)整他的活動(dòng)重點(diǎn)。
I came out of the first coaching session quite disturbed. While I had analyzed the subject in every direction, counted the hours spent on each activity, and made precise pie charts, I was unable to answer simple questions such as "what is the impact of this problem on the client?”
第一次輔導(dǎo)結(jié)束后我有些不安。雖然我已經(jīng)從各個(gè)方向分析了問題，計(jì)算了每項(xiàng)活動(dòng)所花費(fèi)的時(shí)間，并制作了精確的餅圖（圓形的統(tǒng)計(jì)圖），但我卻無(wú)法回答一些簡(jiǎn)單的問題，例如“這個(gè)問題對(duì)客戶的影響是什么？”
I had prepared well for the second session. Yet while I had all the data, the question of "why are there so many PCBAs arriving from the subcontractor that are out of order?” was unsettling to me. When I explained that things were complicated and very different in my company, this failed to convince them.
我為第二次輔導(dǎo)做了充分的準(zhǔn)備。然而，盡管我擁有所有數(shù)據(jù)，但問題是：“為什么分包商給我們的PCBA都非常的混亂？”仍然沒有答案。我解釋到公司內(nèi)部的事情很復(fù)雜而且與我們公司的情況完全不同，他們并不滿意這個(gè)答案。
At the third session, after taking a serious look at all these technical problems, I realized that I was not working on the right problem at all. I discovered that the design was unstable and that the subcontractor didn't have the right testing tools. The problem was not “why doesn't the expert have enough time?” but “why do so many problems come to him?”
第三次輔導(dǎo)是，在認(rèn)真研究了所有這些技術(shù)問題之后，我意識(shí)到我的方向錯(cuò)了，我并沒有發(fā)現(xiàn)真正的問題所在。我知道設(shè)計(jì)不穩(wěn)定，分包商沒有正確的測(cè)試工具。問題關(guān)鍵不是“專家為什么沒有足夠的時(shí)間？” 而是“為什么所有問題都需要這位專家解決”。
My final A3 focused on this key question and looked nothing like the first version.
我的最終版本的A3報(bào)告所專注的關(guān)鍵問題，與第一個(gè)版本完全不同。
I have retained from this experience the conviction that asking a good question does much more than giving an answer.
從這種經(jīng)歷中，我一直堅(jiān)信，提出一個(gè)好的問題比給出答案要重要得多（尋找問題的根源才是最關(guān)鍵的）。
Critical thinking can help us ask the right questions. In each situation, it is best to look for clarity, accuracy, precision, relevance, depth, breadth, logic, significance and fairness; and we will be surprised to challenge our misconceptions.
批判性思維可以幫助我們提出正確的問題。在每種情況下，（都務(wù)必）追求清楚，準(zhǔn)確，精準(zhǔn)，相關(guān)，有深度，有廣度，有邏輯性，有意義的和公正性；當(dāng)我們對(duì)自己的誤解（認(rèn)知）發(fā)出，會(huì)有意外的收獲。
