Cécile Roche: Asking a Good Question Does More than Giving an Answer
塞西爾·羅氏（CécileRoche）：問一個好問題比給出答案更有價值
I still remember my first A3. I was working with a group and lucky enough to be coached by a specialist..
我仍然記得我的第一個A3。我當時正在與一個小組一起工作，很幸運地得到了專家的指導（coach）。
The problem I had to solve involved a Printed Circuit Board Assembly (PCBA) production team. I had to help the expert in charge of dealing with technical issues. He was too busy with other activities and didn't have time to take care of this challenge. The backlog of technical issues was constantly growing, and he wanted to refocus his activities.
我與印刷電路板組裝（PCBA）生產團隊需要一起解決問題。我需要幫助專家解決技術問題。他非常的忙碌，沒有時間來應對這一挑戰。問題越積越多，他想重新調整他的活動重點。
I came out of the first coaching session quite disturbed. While I had analyzed the subject in every direction, counted the hours spent on each activity, and made precise pie charts, I was unable to answer simple questions such as "what is the impact of this problem on the client?”
第一次輔導結束后我有些不安。雖然我已經從各個方向分析了問題，計算了每項活動所花費的時間，并制作了精確的餅圖（圓形的統計圖），但我卻無法回答一些簡單的問題，例如“這個問題對客戶的影響是什么？”
I had prepared well for the second session. Yet while I had all the data, the question of "why are there so many PCBAs arriving from the subcontractor that are out of order?” was unsettling to me. When I explained that things were complicated and very different in my company, this failed to convince them.
我為第二次輔導做了充分的準備。然而，盡管我擁有所有數據，但問題是：“為什么分包商給我們的PCBA都非常的混亂？”仍然沒有答案。我解釋到公司內部的事情很復雜而且與我們公司的情況完全不同，他們并不滿意這個答案。
At the third session, after taking a serious look at all these technical problems, I realized that I was not working on the right problem at all. I discovered that the design was unstable and that the subcontractor didn't have the right testing tools. The problem was not “why doesn't the expert have enough time?” but “why do so many problems come to him?”
第三次輔導是，在認真研究了所有這些技術問題之后，我意識到我的方向錯了，我并沒有發現真正的問題所在。我知道設計不穩定，分包商沒有正確的測試工具。問題關鍵不是“專家為什么沒有足夠的時間？” 而是“為什么所有問題都需要這位專家解決”。
My final A3 focused on this key question and looked nothing like the first version.
我的最終版本的A3報告所專注的關鍵問題，與第一個版本完全不同。
I have retained from this experience the conviction that asking a good question does much more than giving an answer.
從這種經歷中，我一直堅信，提出一個好的問題比給出答案要重要得多（尋找問題的根源才是最關鍵的）。
Critical thinking can help us ask the right questions. In each situation, it is best to look for clarity, accuracy, precision, relevance, depth, breadth, logic, significance and fairness; and we will be surprised to challenge our misconceptions.
批判性思維可以幫助我們提出正確的問題。在每種情況下，（都務必）追求清楚，準確，精準，相關，有深度，有廣度，有邏輯性，有意義的和公正性；當我們對自己的誤解（認知）發出，會有意外的收獲。
